Customer Service Representative-Young Plant Focus

JOB RESPONSIBILITIES:
-Daily communication with customers via either phone, e-mail or fax.
-Coordinate and communicate with customers, sales, broker’s reps, and shipping on all orders and issues pertaining to those
orders. Act as a central resource for customer and order status information for the customer and internal departments.
-Ability to analyze reports and drill down information as needed.
-Ability to think quickly and make sound, practical business decisions.
-Communicate customer or order problems and aid in the solution of problems to customer satisfaction.
-Available for overtime & weekends during peak season.
-Available for occasional overnight travel.
-Cooperate and work with all areas of the company to assure a quality product is delivered to our customers as required.
-Cross trained and will assist Finished Plant Customer Service during their busy season along with any other areas such as
processing picking/shipping paperwork or any other departments needing support with projects, etc.
-Perform general offices tasks as needed by the department.

QUALIFICATIONS:
Must be proficient with MS Office suite, (especially Excel). Plant Partner experience a plus. Should have professional written and verbal communications skills, and ability to provide outstanding internal and external customer service. Weekend and evening hours required as needed. Some overnight travel necessary for customer visits, trade shows, etc. Growing or plant knowledge a plus.